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Search results for “customer satisfaction”
Ecommerce growth stands out for carriers, but what about customer ownership?
01/06/2016
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12:58:51 PM
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E-commerce as a component of overall direct sales for major airlines is growing rapidly in China. But airlines aren’t just blindly targeting online traffic from all sources, as it emerged with leading carriers deciding to end their respective flagship store association with Qunar.
How mobile will transform hotel front desks next year
12/28/2015
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9:24:00 AM
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Although mobile has set up shop in thousands of hotels with the popularity of keyless room entry and personal concierge applications this year, it could soon also take over front desks with self-service check-in options for guests, according to new research from Samsung Insights.
Making an up-sell click seamlessly, rather than blatantly selling it
11/24/2015
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6:18:01 PM
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Up-selling training to a property’s front desk team members, backed up by an astute data strategy, is key to incremental revenue and stepping up loyalty.
Chinese luxury hotels equalling foreign rivals
10/27/2015
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5:29:55 PM
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Domestic travellers in China are equally satisfied with foreign and domestic luxury hotel brands, according to a study by Cathy Hsu of the SHTM in Hong Kong.
Homeinns optimistic about achieving higher margin revenue contribution
11/10/2015
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5:48:42 PM
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The hotel chain continues to be bullish about its hotel development pipeline, as well as its frequent guests program which rose to 47m members in Q3.
RelayRides rebrands as Turo, lands $47M series C
11/04/2015
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3:18:21 PM
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RelayRides, a peer-to-peer car rental marketplace, is rebranding itself under the name Turo.
Conxxe launches Global Airport Transfer Service in China and APAC Region
09/10/2015
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3:17:50 PM
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conxxe, a new generation platform from the Holiday Taxis group has launched its global airport transfer service for the Chinese and APAC Region source markets .
Expedia’s CEO talks about Google, HomeAway, Ryanair, and the Chinese market
08/01/2015
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10:42:19 AM
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CEO Dara Khosrowshahi held a conference call with investors. Here are the highlights of what he said that are relevant to the travel technology trade.
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